Privacy Policy

Article 1: Introduction and Commitment of JEGAINE.FR

JEGAINE.FR attaches great importance to the protection of your personal data. As the data controller, we undertake to process your data in accordance with the requirements of the General Data Protection Regulation (GDPR) and French law Information Technology and Freedoms .

We are committed to ensuring the transparency, security and confidentiality of your personal data, while respecting your rights.

Article 2: What is personal data?

A personal data means any information that allows an individual to be directly or indirectly identified. This may include:

  • First and last name,
  • Email address, phone number,
  • Customer ID, etc.

This data is collected when you make purchases, create an account or join our loyalty program.

Article 3: Purposes of data collection and processing

We collect and process your personal data for specific purposes, such as:

  • Provision of products and services : Order management, invoicing and delivery.
  • Personalized proposals : Sending targeted marketing communications.
  • Improving customer experience : Services such as “click and collect” or online orders.
  • Loyalty program management : Tracking points and benefits.
  • Managing your customer account : Order tracking, wish list creation.
  • Improving our products : Customer satisfaction and feedback surveys.
  • Processing customer service requests : Responses to complaints or questions.
  • Data analysis : Personalization of offers and audience measurement.
  • Geolocation : Identification of the nearest store or relay point.
  • Competitions : Administration of organized competitions.

Article 4: Use of Cookies

JEGAINE.FR uses cookies to optimize your experience on our site. Cookies may be used to collect information relating to your browsing. You can consult our Cookies Policy to learn more about their use.

Article 5: Data retention period

We keep your personal data for periods appropriate to the purposes for which they were collected:

  • Billing data : Kept for 10 years from the date of purchase.
  • Order management data : Kept for the duration of the contractual relationship, then 5 years.
  • Sales prospecting data : Kept for 36 months after your last voluntary act.

Article 6: Access to data

THE personal data are accessible only to authorized employees of JEGAINE.FR and to our subcontractors (technical, logistics, customer service, etc.), who act under our strict control.

If necessary, your data may be transferred to partners outside the European Union, but we ensure that they are protected by appropriate safeguards, such as standard contractual clauses .

Article 7: Securing your data

We take all necessary measures to protect your personal data against unauthorized access, modification, or loss. We implement security protocols appropriate to the risks associated with the processing of your information.

Article 8: Your rights and their exercise

In accordance with applicable legislation, you have several rights regarding your personal data :

  • Right of access : You can request the list of data that we hold about you.
  • Right of rectification and erasure : You can request the correction or deletion of your data .
  • Right to object : You can object to certain processing of your data data .
  • Right to portability : You can request to transfer your data in a structured format.
  • Post-mortem law : You can give instructions regarding your data after your death.

To exercise your rights, please contact our Data Protection Officer (DPO) via our contact form available on the site.

Article 9: Changes to the Privacy Policy

JEGAINE.FR may modify this Privacy Policy at any time. We encourage you to regularly consult this page to be informed of developments concerning the protection of your personal data .